SID
Dealer Information System
Overview
System for acquisition and congruence control of mobile telephony contracts and for their forwarding to GSTM and GSMI systems (DPPS).
Market Profiles
- Client: Telecom Operators
- Product Category: Customer Service
Main Functions
Subdivided into two macro-functions:
- Handling of marketing primary data
- Handling of contracts and post-sales affairs
- Handling of prepayed SIM cards
- Technical assistance management
- Statistical analysis
Hardware & Software Platform
3 level Client/Server architecture, with:
- Client MS Windows,
- Front-end Server and Back-end Server, DEC alpha Server (Open VMS)
- Visual Basic (Client) SQL and Cobol (Server) - Business Object
- DBMS:
 RDB
References
- The number of Client Workstations in operation in
 is about 4,000, 1900 of which at the average are connected to server. The system is able to handle daily peaks of 100,000 recharges, 10,000 contracts, 4,000 post-sales activities and 4,000 technical assistance data cards
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