SICC
Customer Care Information System
Overview
Advanced version of Customer Care System for a telephone Call Center, the system is able to connect to company legacy systems.
Market Profiles
- Client: Wireline and Mobile Telecom Operators
- Product Category: Charging & Billing
Principal Functions
- Integrated handling of various contact channels (telephone, fax, E-mail, letters)
- Handling of customer profile
- Advanced IVR and ACD systems
- Handling of Operator profile
- Statistical analysis
Hardware & Software Platform
- Client/Server architecture: Client MS Windows, front-end and back-end Servers HP-UX
- Forte (Client); Forte, SQL and C (Server)
- DBMS:
References
- Installed in 7
 (Telecom Italia Mobile) operative centers and in the headquarters
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