SICC

Customer Care Information System

Overview

Advanced version of Customer Care System for a telephone Call Center, the system is able to connect to company legacy systems.

Market Profiles

  • Client: Wireline and Mobile Telecom Operators
  • Product Category: Charging & Billing

Principal Functions

  • Integrated handling of various contact channels (telephone, fax, E-mail, letters)
  • Handling of customer profile
  • Advanced IVR and ACD systems
  • Handling of Operator profile
  • Statistical analysis

Hardware & Software Platform

  • Client/Server architecture: Client MS Windows, front-end and back-end Servers HP-UX
  • Forte (Client); Forte, SQL and C (Server)
  • DBMS: Oracle

References

  • Installed in 7 TIM (Telecom Italia Mobile) operative centers and in the headquarters
E-mail: company@tlsoft.ru
Contact information
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