CAR
Mobile Reception Centre
Overview
Multimedia system for store and cash-desk customer queue management in an agency or resale-chain store.
Market Profiles
- Client: Wireline and Mobile Telecom Operators
- Product Category: Customer Service
Main Functions
Customer reception and queue management:
- The system can handle up to three types of queues:
- maintenance
- sales and contract agreement
- back-office
- Dynamic management of station functions
- ‘Waiting card’ printing and queue situation display on multimedia board
- Integrated agency cash management
- Agency stockroom management
- Statistical analysis to monitor service quality
Hardware & Software Platform
- 2-level Client/Server, with MS Windows client and NT server in cluster configuration
- Visual Basic (client), SQL (server), Business Object
 DBMS
- Centralized control structure, statistical analysis and software distribution
References
- System in operation in 30
 stores, extension foreseen to franchising chain stores as well
- Installed in 5 stores in Greece
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